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CUSTOMER SERVICE

March 14, 2014 - March 24, 2014
Location:Lake Mary, FL
Exempt/Non-Exempt:Non-Exempt
Employment Type:Year-Round - Part Time
Club:Lake Mary
Description:

Customer Service - Front Desk

 

Customer Service Associates are energetic, outgoing, enthusiastic and want to be part of a hard working, fast paced team committed to providing world class customer service.  

 

The Planet Fitness customer service team creates a unique environment where members can be comfortable working out in a gym that is non-intimidating, and where everyone feels accepted and respected.

 

Planet Fitness is an equal opportunity employer. The company's selection process includes criminal background and employment verification checks.

 

Duties:

Customer Service Responsibilities:

  • Greet members using world class customer service.
  • Answer phones according to established guidelines.
  • Be proactive in maintaining a clean and safe environment for the members to workout.
  • Provide tours to potential members demonstrating a good understanding of all memberships offered.
  • Embrace the "Judegement Free Zone" mission 
  • Contribute to the team and support the company policies and goals.
  • Work hard and have fun!
Qualifications:

 Customer Service Qualifications:

  • Minimum one year experience in face to face customer service role. (Retail, hotel front desk, waiter or waitress.  
  • Excellent work ethic
  • Dependable and flexible
  • Ability to stand all day
  • Ability to lift up to 40lbs
  • Outstanding customer service skills
  • High School Diploma or Equivalent some college 
  • Good written and verbal communication skills
  • Comfortable enforcing rules and policies
  • Ability to resolve customer problems
  • Contributes to the team and the success of the club
  • Open availability to work weekdays between 3pm and 11pm and weekends between 6:30am and 7pm
  • Solid work experience with at least 1 year at the same company
  • Valid drivers license and own reliable transportation
  • Outgoing and professional demeanor

 

 



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