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September 01, 2013 - December 15, 2013
Location:Pensacola, FL
Employment Type:Year-Round - Part Time

Customer Service Associates are energetic, outgoing, enthusiastic and want to be part of a fast paced and challenging environment. 

Our customer service hours are between 3:00pm and 11:00 pm weekdays and between the hours of 6:30am and 7:00 pm Saturdays and Sundays.

Planet Fitness is an equal opportunity employer.  The company's selection process includes criminal background checks and employment verification.




Customer Service Responsibilities: 

  • Greet members using world class customer service
  • Answer phones according to established guidelines.
  • Be proactive in maintaining a clean and safe environment for the members to workout.
  • Provide tours to potential members while demonstrating good understanding of all memberships offered.
  • Contribute to the team and support the company policies and goals.
  • Embrace the "Judgement Free Zone" mission.
  • Provide outstanding customer service to exceed the expectations of the members.

Customer Service Qualifications:    

  • Excellent work ethics
  • Minimum one year experience in face to face customer service role  (Retail, hotel front desk, server)
  • Dependable and flexible
  • Ability to stand for 6-8 hour shift
  • Ability to lift up to 40lbs
  • Outstanding customer service skills 
  • High School Diploma or equivalent with Some College
  • Good written and verbal communication skills
  • Comfortable enforcing rules and policies
  • Ability to resolve customer issues
  • Contribute to the team and the success of the club 

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