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CUSTOMER SERVICE

September 01, 2013 - November 17, 2013
Location:Macon, GA
Employment Type:Year-Round - Part Time
Club:Macon
Description:

Customer Service Associate

Year Round - Part time

Customer Service Associates are energetic, outgoing and enthusiastic and want to be part of a hard working, fast paced team committed to providing world class customer service.  

 

Customer Service hours are 3:00pm -11:00 pm weekdays and between the hours of 6:30am and 7:00 pm Saturdays and Sundays.

 

 Planet Fitness is an equal opportunity employer. The company's selection process includes criminal background and employment verification checks.

 

 

Duties:

 

Customer Service Responsibilities:                                           

  • Greet members
  • Answer phones according to established guidelines
  • Be proactive in maintaining a clean and safe environment for the members to workout
  • Provide tours to potential members and demonstrate good understanding of all memberships offered
  • Contribute to the team and support the company policies and goals
  • Embrace the "Judgement Free Zone" mission
  • Provide outstanding customer service to exceed the expectations of the members
  • Work hard but have fun! 
Qualifications:

 

Customer Service Qualifications: 

  • Minimum one year experience in face to face customer service role. (Retail, hotel front desk, server, waiter, waitress).  
  • Excellent work ethic
  • Dependable and flexible
  • Ability to stand entire 6-8 hour shift
  • Ability to lift up to 40lbs
  • Outstanding customer service skills 
  • High School Diploma or Equivalent some college preferred
  • Good written and verbal communication skills
  • Comfortable enforcing gym rules and policies
  • Ability to resolve customer problems
  • Valid drivers license and own reliable vehicle

 



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